Last updated: August 2026
KLiK AFRiKA is a multi-vendor marketplace connecting customers with independent African businesses, makers and brands.
Because products are sold by different sellers and may be shipped from different locations, shipping options, costs and delivery times can vary between products and orders.
This policy explains how shipping and delivery work when shopping on KLiK AFRiKA.
1. How Shipping Works
Products purchased through KLiK AFRiKA are generally prepared and fulfilled by the independent seller responsible for the product.
Sellers are responsible for preparing orders appropriately, providing accurate fulfilment information and dispatching orders according to the shipping options available through the marketplace.
KLiK AFRiKA provides the marketplace infrastructure through which shipping information and applicable charges may be calculated and communicated to customers.
2. Shipping Costs
Shipping costs are calculated according to the shipping method available for the order.
Costs may vary depending on factors such as:
- Delivery destination
- Product weight
- Number of products
- Seller location
- Shipping method
- Courier or delivery requirements
The applicable shipping charge will be displayed during checkout before payment is completed.
3. Orders From Multiple Sellers
KLiK AFRiKA allows customers to purchase products from different sellers through the marketplace.
If your order contains products from multiple sellers, those products may:
- Be packaged separately
- Be dispatched from different locations
- Have different delivery times
- Arrive in separate deliveries
- Have shipping calculated according to the applicable seller or shipment
Receiving one part of your order does not necessarily mean the remaining products are missing.
4. Order Processing
Sellers require time to prepare products before dispatch.
Processing time may differ depending on the seller and product. Handmade, made-to-order or customised products may require additional preparation time.
Where available, relevant processing or fulfilment information will be displayed on the product, seller or order information.
5. Delivery Times
Delivery times depend on the seller’s location, customer’s delivery address, shipping method and delivery provider.
Any delivery estimate displayed by KLiK AFRiKA or a seller should be treated as an estimated delivery period unless expressly stated otherwise.
Delays can occasionally occur because of courier operations, weather, customs, public holidays, remote delivery locations or circumstances outside the reasonable control of the seller or marketplace.
6. South African Deliveries
Available delivery options and charges for orders within South Africa will be displayed during checkout based on the products and delivery destination.
Customers must provide a complete and accurate delivery address.
Where location information is required during checkout, customers should ensure the selected delivery location corresponds with the address provided.
7. International Shipping
Our long-term goal is to make African products accessible to customers beyond their country of origin.
International delivery availability will depend on the seller, product, destination and available shipping services.
Where international shipping is available, the applicable shipping options and charges will be presented during checkout.
Some products may not qualify for international delivery because of their size, weight, nature or applicable import/export restrictions.
8. Customs, Duties and Import Charges
International orders may be subject to customs duties, taxes, import fees or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or KLiK AFRiKA shipping charge and may be payable by the recipient.
Customers purchasing internationally are responsible for understanding any import requirements that may apply in their country.
9. Tracking Your Order
Where shipment tracking is available, tracking information may be provided after the seller dispatches the order.
Because different sellers may use different delivery providers, tracking availability and methods may vary.
For multi-vendor orders, customers may receive separate tracking information for different shipments.
10. Incorrect Delivery Information
Customers are responsible for providing accurate:
Name, delivery address, town/city, province/state, postal code, country, telephone number and other information reasonably required for delivery.
Please check your details carefully before placing an order.
If you notice an error after ordering, contact KLiK AFRiKA as soon as possible. Changes cannot be guaranteed once an order has been processed or dispatched.
Additional delivery costs caused by incorrect information may be payable by the customer where legally appropriate.
11. Failed Delivery Attempts
If a delivery cannot be completed because the recipient is unavailable, the courier or seller may arrange another delivery attempt, collection or return of the shipment.
Additional charges may apply where a new delivery is required due to circumstances attributable to the customer.
12. Damaged Packages
If a package arrives visibly damaged, take photographs of the packaging and product as soon as possible.
Keep the packaging until the issue has been resolved.
Contact KLiK AFRiKA with your order number and supporting photographs so the matter can be investigated with the relevant seller.
Please also refer to our Refund & Returns Policy.
13. Missing or Delayed Orders
If your order has not arrived within its expected delivery period, check any available tracking information first.
If you still require assistance, contact KLiK AFRiKA and provide your order number.
For multi-vendor orders, check whether the outstanding product is being shipped separately before reporting the entire order as missing.
14. Local Pickup
Some sellers may offer local pickup where this option is enabled for their store.
If local pickup is available for an eligible order, it will be presented as an available fulfilment option.
Do not travel to a seller’s location unless the collection arrangements have been confirmed.
15. Future Shipping & Logistics Services
KLiK AFRiKA may introduce or integrate additional courier, fulfilment, tracking and logistics services as the marketplace grows.
Available delivery methods, destinations and rates may therefore change over time.
The shipping options and charges presented during checkout for a particular order will determine the available delivery choices for that transaction.
16. Need Help With a Delivery?
If you have a question about shipping or an existing delivery, contact us through the Contact KLiK AFRiKA page.
For existing orders, please include your order number so we can identify the relevant seller and shipment.