KLiK AFRiKA respects your privacy and is committed to protecting the personal information of our customers, sellers, website visitors and other users.
This Privacy Policy explains what personal information we may collect, why we collect it, how it may be used and shared, and the choices available to you when using the KLiK AFRiKA website and marketplace.
We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Who We Are
KLiK AFRiKA operates an online multi-vendor marketplace connecting customers with independent African businesses, artisans, makers and brands.
Through the marketplace, customers can discover and purchase products while approved sellers can create storefronts, list products and manage their marketplace activities.
2. Information We May Collect
Depending on how you use KLiK AFRiKA, we may collect information such as:
- Your name and surname
- Email address
- Telephone number
- Billing and delivery addresses
- Account login information
- Order and transaction information
- Products purchased
- Communications and customer-support enquiries
- Reviews and other information you choose to submit
- Seller and business information
- Store information and product listings
- Payment-related transaction information
- Device, browser and website usage information
- IP address and other technical information
- Delivery or location information where required for fulfilment
We aim to collect only information reasonably necessary for the relevant purpose.
3. Customer Accounts
When you create a customer account, KLiK AFRiKA may store information required to administer that account and provide marketplace functionality.
This can include your contact information, order history and saved account details.
You are responsible for keeping your account credentials confidential.
4. Seller Information
Businesses applying to sell through KLiK AFRiKA may be required to provide additional information necessary to establish and operate their seller account.
This may include:
- Seller or representative name
- Business or store name
- Contact information
- Business information
- Store address
- Product information
- Shipping information
- Payment or withdrawal information
- Information required to administer seller membership
Some seller information, such as the store name, seller profile, product listings and relevant store information, may be displayed publicly as part of the marketplace.
5. Orders and Deliveries
When you place an order, information necessary to fulfil the transaction may be shared with the relevant seller.
This may include information such as your:
Name, delivery address, telephone number, ordered products and other information reasonably necessary to prepare and deliver the order.
Because KLiK AFRiKA is a multi-vendor marketplace, only sellers involved in the relevant transaction should receive information required to fulfil their portion of the order.
Delivery information may also be provided to couriers or logistics providers where necessary.
6. Payments
Payments on KLiK AFRiKA may be processed through third-party payment service providers.
KLiK AFRiKA does not need to store complete bank-card details where those details are securely processed by the applicable payment provider.
Payment providers may process personal and financial information according to their own privacy and security requirements.
The specific payment provider used by KLiK AFRiKA will be reflected on the marketplace once our final payment integration is implemented.
7. How We Use Personal Information
We may use personal information to:
- Create and manage accounts
- Process marketplace orders
- Facilitate payments
- Facilitate shipping and delivery
- Operate seller storefronts
- Administer seller memberships
- Calculate marketplace fees and commissions
- Communicate about orders or accounts
- Provide customer and seller support
- Respond to enquiries
- Process returns and refunds
- Prevent fraud and abuse
- Protect the security of the marketplace
- Maintain and improve KLiK AFRiKA
- Analyse marketplace performance
- Meet legal and regulatory obligations
- Send marketing communications where permitted
We will not use personal information in a manner incompatible with the purpose for which it was collected unless permitted by law.
8. Contact Forms
When you contact KLiK AFRiKA through our website, we may collect the information you provide in the contact form, including your name, email address, enquiry category, order number where applicable, subject and message.
This information is used to respond to and manage your enquiry.
9. Cookies and Website Technology
KLiK AFRiKA may use cookies and similar technologies necessary for the operation of the website and marketplace.
For example, cookies may help:
- Keep products in your shopping cart
- Maintain login sessions
- Remember website preferences
- Support checkout functionality
- Improve website security
- Understand website usage and performance
Additional analytics or marketing technologies may be introduced as the platform develops.
Where required, appropriate information and choices regarding non-essential cookies will be provided.
10. Analytics
KLiK AFRiKA may use analytics services to understand how visitors use the marketplace, identify technical problems and improve website performance.
We currently have Google Site Kit installed but not activated, so we should update this section with the specific Google services actually enabled once the live site is configured.
11. Who We May Share Information With
Where necessary and lawful, personal information may be shared with:
- Sellers involved in your order
- Payment service providers
- Courier and logistics providers
- Website hosting and infrastructure providers
- Email and communications providers
- Security and fraud-prevention providers
- Analytics providers
- Professional advisers
- Regulators or authorities where legally required
We do not sell customers’ personal information as a business model.
Third parties should receive only the information reasonably required for the service they provide.
12. International Processing
Some technology or service providers used by KLiK AFRiKA may process or store information outside South Africa.
Where personal information is transferred internationally, KLiK AFRiKA will take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements.
13. Information Security
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
These measures may include access controls, secure hosting, backups, security monitoring, software updates and other appropriate safeguards.
No internet-based system can guarantee absolute security, but we will take reasonable measures appropriate to the nature of the information being processed.
14. How Long We Keep Information
Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable legal, accounting, tax, dispute-resolution or regulatory requirements.
Information that is no longer required will be deleted, destroyed or de-identified where appropriate.
15. Your Personal Information Rights
Subject to applicable law, you may have the right to:
- Ask whether KLiK AFRiKA holds personal information about you
- Request access to your personal information
- Request correction of inaccurate or outdated information
- Request deletion or destruction where legally applicable
- Object to certain processing
- Withdraw consent where processing depends on consent
- Raise a complaint regarding the processing of your information
Some information may need to be retained where required by law or necessary for legitimate transaction, accounting, fraud-prevention or dispute-resolution purposes.
16. Marketing Communications
Where KLiK AFRiKA sends promotional communications, we will do so in accordance with applicable requirements.
You may unsubscribe from marketing emails using the unsubscribe mechanism provided or by contacting KLiK AFRiKA.
Transactional communications concerning your orders, account, security or seller activity are not necessarily marketing communications and may still need to be sent.
17. Children’s Privacy
KLiK AFRiKA is not intended to knowingly collect personal information directly from children without appropriate authority or consent where required by law.
If we become aware that personal information relating to a child has been collected improperly, appropriate steps will be taken to address the matter.
18. Third-Party Websites
KLiK AFRiKA may contain links to websites or services operated by third parties.
Their privacy practices are governed by their own policies, and users should review those policies when leaving the KLiK AFRiKA platform.
19. Changes to This Privacy Policy
We may update this Privacy Policy as KLiK AFRiKA develops, new services are introduced or legal requirements change.
The latest version will be published on this page with an updated revision date.
20. Contact Us About Privacy
If you have questions about this Privacy Policy or would like to make a request concerning your personal information, contact us through the Contact KLiK AFRiKA page.